For commercial waste enquiries, please see our website for further information.

Anglia Revenues Partnership runs this service on behalf of East Cambridgeshire District Council. 

Anglia Revenues Partnership (ARP) is currently made up of Revenues Services for Breckland Council, Fenland District Council, East Cambridgeshire District Council, West Suffolk Council and East Suffolk Council who are working together to provide a quality Council Tax, Business Rates and Benefits Service for all our residents.

For further information, please see our website.

You might be able to get help for energy-saving improvements to your home if you are on certain benefits and own or privately rent your home.

You may get all or part of the cost of:

• insulation work, eg to your loft or cavity walls
• replacing or repairing your boiler - or other upgrades to your heating

For more information go to the Gov.uk website.

Information about CCTV cameras in the area.

CCTV on private property

Environmental Health are unable to assist and and have no powers when it comes to people installing CCTV systems on their own properties.

To complain about the direction of the camera, please report to the Information Commissioners Office. 

• https://ico.org.uk
• https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-being-filmed

CCTV cameras on domestic properties can in some/most circumstances be installed under permitted development (not requiring planning permission) – contact planning with enquiries.

If images are used for harassment purposes contact the Police.

For a privacy issue go to https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv

All East Cambridgeshire planning applications can be found on the public access website.

This can be searched either by using the number on any correspondence you have recieved or by using part of the address.

If you receive mail showing your address but in someone else's name, it is likely that they previously lived at your address.

If you know the address that the person has moved to, you can forward the mail to them.  To do this, you should:

• cross out the address on the front of the envelope with a pen
• write 'NO LONGER AT THIS ADDRESS, PLEASE FORWARD' on the front of the envelope, followed by their new address
• place the letter back in the post box, which is free of charge

Royal Mail will charge extra postage and may charge a handling fee for forwarding an item if it has been opened before being re-posted, if the name of the original addressee has been covered or obscured, or if it has been forwarded by a business.

Mail originally sent using 'Special Delivery' or 'Recorded Signed For' services will either be delivered or returned to the sender and extra postage and/or a handling fee will be charged.

If you do not recognise the name or don't know the previous occupier's new address, you should:

• cross out the address on the front of the envelope with a pen
• write 'NOT KNOWN AT THIS ADDRESS, RETURN TO SENDER' on the front of the envelope
• place the letter back into a post box, which is free of charge

If there is no return address visible, Royal Mail has a returned letter centre in Belfast where they are allowed to open the mail in an attempt to identify the sender so they can return it.  The returned letter centre can add these details to their database and the unwanted mail should stop.

If they cannot identify who the mail should be sent to, the item will be destroyed.

Shopmobility is a scheme to provide electrically powered scooters and manual wheelchairs to help people who have limited mobility - through permanent or temporary disablement, accident, illness or pregnancy - to shop and use the other facilities in Ely.  The service must be pre-booked.

The office is at Ely Museum in Market Street, Ely, and parking is available at The Grange.  There is no charge for this service.

To book, or for more information contact Ely Museum on 01353-666655

The Museum is open from 10.30am - 5.30pm.

Shopmobility is open on Thursday, Friday and Saturday between 10.30am - 1.00pm, and 2.00pm - 4.00pm.

Please direct your enquiry to  Anglian Water

All enquiries about private roads or roads on new developments that have not been completed refer to County Council 0345 045 5212. Alternatively go to the Cambridgeshire County Council website.

We are unable to supply Ordnance Survey Maps or Location Plans.

Please visit the Ordnance Survey website or visit the Planning Portal for more information.

Alternatively, the following may be of use to you:-

• Blackwells, 20 Trinity Street, Cambridge (t: 01223 463241)
• Cambridge Copy Studio Ltd, 3 Clifton Road, Cambridge (t: 01223 211554)
• Mail Boxes etc Cambridge, 23 King Street, Cambridge (t: 01223 361601)

All enquiries about Land Ownership should be referred to the Land Registry Website or they can be contacted on 0300 006 0411

If you have an enquiry about Council owned land, please contact the Legal Department, The Grange, Nutholt Lane, Ely, Cambs, CB7 4EE and enclose a map of the area.

For more information about Planning Agents please visit our website.

For more information about Planning in our district please see our website.

For planning advice in the first instance, we recommend that you visit the Interactive House on the Planning Portal or Planning Permission: General information - Satellite, TV and radio antenna - Planning Portal

There is also some technical guidance here which helps to clarify common queries regarding permitted development:

Permitted development rights for householders (PDF)

For more information about Planning in our district, please see our website.

The adoption of roads is dealt with by the County Council Highways Department.

0345 045 5212

It is important to be aware of the regulations that apply to specific products and the rules surrounding labeling and food additives.

Failure to comply with UK hygiene and safety rules an result in enforcement action being taken.

You can find out more at the Foods Standards Agency

There are three main markets a week, plus a Farmers' Market twice a month and Mini-Markets throughout the week:

Charter Market - 8:30am to 3:30pm every Thursday 

Craft, Food and Vintage - 8.30am to 3.30pm every Saturday

Farmers Markets - 8:30am to 2:00pm every 2^nd and 4^th Saturday of the month 

Sunday and Bank Holiday market - 10:00am to 4:00pm every Sunday and Bank Holiday

Mini Market - 8:30am to 3:30pm every Tuesday, Wednesday and Friday

For more information about our Markets, please see our website.

Please visit the planning portal page Listed building consent - Consent types - Planning Portal

Historic England publish guidance on the scope of what works require Listed Building Consent:

Listed Building Consent | Historic England

A Guide for Owners of Listed Buildings | Historic England

In England, Scotland and Wales you will need to visit the IER website in order to change your details.

Please visit: https://www.gov.uk/register-to-vote

If you want to register to vote in England, Scotland or Wales, you can register online any time at http://www.gov.uk/register-to-vote. You won't need to register again unless you change address.

A form will be sent out every year to confirm who is living in your household. Once you return the form, anyone who is not already registered will be sent an invitation to do so.

No. As long as you are registered to vote, you do not need to have your polling card with you.

Polling stations open at 7am and close and 10pm.

If you are in the queue by 10pm, you will be able to vote.

Yes in exceptional circumstances i.e. safety reasons – such as if you are escaping violence or have a job that puts you at risk from other people.

Apply to register anonymously

Please visit http://www.gov.uk/register-to-vote to update your name, address or any other details on the electoral register. 

Unfortunately the Electoral Register is not available online.  Please give us a call on 01353 665555 between the hours of 8:45 - 17:00 Mon - Thurs or 8:45 - 16:30 on a Friday and we will be happy to advise. Alternatively email customerservices@eastcambs.gov.uk or write to us at The Grange, Nutholt Lane, Ely, Cambs. CB7 4EE.

All upcoming Election information can be found on our Website.

Upcoming Elections

Each individual is responsible for registering themselves from the age of 16. To register visit http://www.gov.uk/register-to-vote 

You will need your National Insurance Number and your Date of Birth in order to register.

Please see our website for more information about Voting

We cannot inform you who is registered at a particular address, nor can we search the register for a person and advise where someone lives, however if you provide their full name and full address we can confirm whether or not the details you have given are correct from the edited register.

Alternatively,the edited Electoral Register can be viewed in person, either at the Council Offices in Nutholt Lane,  Ely or at Ely Library.